Robertson Publishing

Robertson Crest

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Privacy Policy

We are concerned with protecting your privacy and confidentiality. We understand that users of our site are also concerned about their information and privacy. We want to assure all our clients that their information and data will not be used for any purpose unintended by them, and will not be provided to any third party organizations.

Our policy is both specific and strict. If you believe our policy falls short of your expectations or that we are failing to abide by our policy, please inform us. We are constantly vigilant for credit card or other fraud. Credit card information supplied by phone will be destroyed immediately after we have confirmed your order has been accepted or declined by the appropriate credit card authority.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected.

1. We collect basic identification and contact information, such as your name and contact details. This information is used:
  ~ to provide you with the services which you request;
  ~ to maintain our accounts;
  ~ for billing;
  ~ to enable us to answer your enquiries;
  ~ for verifying your identity for security purposes;
  ~ to help make our website as useful to you as possible;
2. Your email address and the pages that you visit. This information is used:
  ~ in a collective way for the purpose of quality control and improvement of our site;
  ~ to send you news about the services to which you have signed up;
  ~ to provide you with more information.
3. Credit card details
  This information is used to obtain payment for goods and services you have ordered from us and is destroyed immediately after we have confirmed your order has been accepted or declined.
4. Business information
  This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
5. Disclosure to Government and their agencies.
  We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as court orders.
6. Information request
  At any time you may review or update the personally identifiable information that we hold about you by contacting us at the address below. To better safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This confidentiality policy has been compiled to comply with current US, Canadian, and UK legislation. If you have any questions regarding our confidentiality policy, please contact us.

You know, we just hate it when we start getting email from people who say that we've asked for it when we know we haven't; we assume that you do to. We promise not to sell your address to Mega Mail Inc., or any facsimile thereof!

Robertson Publishing • Fremont, California USA
Book Publishing ~ Affordible & Collaborative
510-573-6625 or Toll Free 888-354-5957 (Outside California)
The publisher you can talk to.

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